FAQ

Do you ship Internationally?

I'm currently only shipping to specific countries. Australia, Canada, USA and Europe. I will adjust accordingly based on shipping regulations and demand.

I am not responsible for any custom fees or brokerage fee that maybe charged to the customer.

Packaging

All orders (except A3 sizes) are packaged in a cardboard paper envelope with a cardboard backing board to reduce bending. Each print (except A3 sizes) is sealed in a water resistent plastic sleeve to prevent damage to the artwork.

A3 sizes are shipped in a shipping tube. Be very careful when removing the print from the tube as they are packed tightly. If the paper curls, place heavy books on top of the print overnight.

How long does it take to ship?

I'm based in Switzerland. I'm also one person packaging and shipping orders on demand. I'll need approximately 1-2 weeks to ship. My usual time estimates are

Switzerland : 1-14 days
Europe: 2-3 weeks
World: 2-6 weeks

Tracking Numbers

I'm currently not offering tracking numbers on prints. Best practices suggest that packages get lost with an without tracking numbers. There's no point in charging you more for shipping when lost packages still happen.

I didn't receive a confirmation email

Check your spam. If it's not there, feel free to reach out and I'll resend.

Cancellations / Return / Exchange

I am not currently accepting cancellations, returns or exchanges. I will not be held responsible for any damaged that may occur during shipping. However, feel free to reach out to see if the situation can be corrected.